I believe in putting people first, designing in the open and striking a balance between desirability, viability, and feasibility.

I’m inspired by talking to people, sharing experiences and learning from each other. The simple truth is, it's about the design community and working together to make it better.

Experience

Product Design Lead | Ford Motor Company (2020 – Present)

Leading product design initiatives in AI/ML space within Ford's digital transformation:

  • Built an LLM chatbot improving $7B warranty problem with faster quality insights

  • Built battery diagnostic tools ecosystem reducing warranty costs by $46M annually

  • Created AI-powered vehicle styling platform accelerating Lincoln's design process by 60%

  • Led design strategy for safety data platform, streamlining government compliance reporting

  • Established user research practice reducing development costs by 35%

  • Led cross-functional teams across engineering, data science, and design

Product Design Lead | Hertz (2019 – 2020)

Led digital transformation initiatives focusing on mobile-first solutions:

  • Designed employee benefits platform reaching 25,000+ frontline workers

  • Built Connected Fleet mobile app generating $1M+ incremental revenue per rental

  • Established company's first end-to-end design process

  • Led design thinking workshops with customers and stakeholders

Associate UX Director | Alight Solutions (2017 – 2019)

Directed UX strategy for cloud-based platform serving 36M+ users:

  • Grew UX team from 4 to 12 designers

  • Managed design for $800M product portfolio

  • Implemented enterprise-wide design system

  • Improved user satisfaction scores by 40%

UX Lead | Aon (2012 – 2017)

Built foundational UX practices and design systems:

  • Created company's first design system

  • Reduced designer onboarding time from 6 weeks to 2 weeks

  • Increased development velocity through streamlined design process

Community

  • Design Mentor, Amazing Design People List

  • Expert Advisor, TechTown Detroit

  • Member, InVision Design Leadership Forum

👋 Say hello. Let's work together. Find me on LinkedIn or contact me via the form below.