Product Design Lead | Ford Motor Company (2020 – Present)

Leading product design initiatives in AI/ML space within Ford's digital transformation:

• Built an LLM chatbot improving $7B warranty problem with faster quality insights

• Built battery diagnostic tools ecosystem reducing warranty costs by $46M annually

• Created AI-powered vehicle styling platform accelerating Lincoln's design process by 60%

• Led design strategy for safety data platform, streamlining government compliance reporting

• Established user research practice reducing development costs by 35%

• Led cross-functional teams across engineering, data science, and design

Product Design Lead | Hertz (2019 – 2020)

Led digital transformation initiatives focusing on mobile-first solutions:

• Designed employee benefits platform reaching 25,000+ frontline workers

• Built Connected Fleet mobile app generating $1M+ incremental revenue per rental

• Established company's first end-to-end design process

• Led design thinking workshops with customers and stakeholders

Associate UX Director | Alight Solutions (2017 – 2019)

Directed UX strategy for cloud-based platform serving 36M+ users:

• Grew UX team from 4 to 12 designers

• Managed design for $800M product portfolio

• Implemented enterprise-wide design system

• Improved user satisfaction scores by 40%

UX Lead | Aon (2012 – 2017)

Built foundational UX practices and design systems:

• Created company's first design system

• Reduced designer onboarding time from 6 weeks to 2 weeks

• Increased development velocity through streamlined design process